FAQ's

YouDisconnectMe is a travel platform designed to help you disconnect from the noise and reconnect with real places, real people, and real experiences. We design authentic trips, local stays, and meaningful activities around the world.

Every experience is hand-picked, tested, or verified by us and our local partners. We prioritize authenticity, safety, transparent pricing, and real cultural value.

We work directly with local guides, small operators, independent hosts, and community projects. Your trip directly supports the culture and people who make the destination special.

We earn a small fee from our partners and affiliates as a reward for connecting new people to local operators. It's important to underline that this doesn't affect the price since we always make sure you get the best deal around!

That's our favourite part of the journey with you! We'll be happy to get in touch with you and adjust the trip to your desires.

Customizations take extra planning time, so they come with a small additional fee. Share your thoughts and we'll just prepare the best options for you.

Yes. If your experience includes guide support, you’ll have a direct contact. For all trips, our team is reachable via email or WhatsApp for general assistance:

• if you asked to customise your itinerary you'll have full support during your journey
• if you booked a guided experience (specified in Includes/Not includes section) you'll always be supported from beginning to end of the purchased experience
• if you just downloaded one of our itineraries, you can add customisation in any moment to ensure full support by our team

We offer many channels to get in touch with us:

• Whatsapp
• dora@youdisconnect.me

For purchased itineraries we don't provide a refund since, once downloaded, it'll be forever yours.

For experiences, we refund:

• 100% of the amount paid if cancelled 72 hours before the scheduled start time
• 50% of the amount paid if cancelled between 72 hours and 24 hours before the scheduled start time
• 0% of the amount paid if cancelled 24 hours before the scheduled start time

It will clearly be stated while purchasing your experience or itinerary

First of all, we design itineraries and promote local experiences, so, the answer is both. Some destinations offer immersive guided experiences with trusted local experts, while others provide self-guided itineraries designed to let you explore at your own pace.

For the self-guided itineraries, we provide many advices and, once we tailor your trip to your desires, we get in touch with our local experts to organise all the activities you want to experience.

For the guided experiences, you'll directly book and pay your desired activity (boat trips, tours, local experiences..)

Simply choose a destination, itinerary or experience, follow the booking steps on the website, and you’ll receive a confirmation email with all details.

For custom trips, you can request a tailor-made itinerary by adding customization to our proposed itineraries at a small additional fee. 

Absolutely. We collaborate only with verified local partners and operate with clear safety standards and transparent communication.

Unless specifically mentioned, flights are not included. We focus on experiences, accommodations, and local logistics.

We're not a tour operator so we're not allowed to sell flights, but guess what? If you add customisation to your itinerary we'll search for you the best and cheapest options for you to travel to your desired destination saving you hours and hours of scrolling the internet to find the best deal!

Each itinerary includes a packing guide, and you’ll receive a checklist before departure.

If you add customisation to your itinerary we'll directly get in touch with you to organise your backpack based on your personal necessities.

Yes. Most of our experiences are solo-traveler friendly, and some offer group departures ideal for meeting new people.

Many experiences are family-friendly. When an activity has age limits or physical requirements, it will be clearly indicated.

Yes. If you offer authentic, safe, and locally-rooted experiences, you can apply through our “Partner With Us” page.